|
Modelfixings Privacy Policy
Modelfixings are
committed to protecting your privacy and rights under GDPR regulations. Our
privacy policy detailed below covers the following topics.
1.
Who we are
2.
When and how
we collect your data
3.
What data
we collect
4.
What we use your data for
5.
Who we may share your data with
6.
Cookies and traffic data
7.
Your information
8.
Security and storage of information
9.
Transfers outside Europe
10.
Changes to our Privacy Policy
1. Who we are
Model Fixings Ltd is a private Limited company
registered in the UK with the following details
Company registration number : 8887251
VAT registration number : GB917415524
Registered Office Address:
17 Farrington Way,
Eastwood,
Nottinghamshire,
England,
NG16 3BF
Correspondence Address:
Modelfixings
1 Carman Close
Watnall
Nottingham
NG16 1JX
Office telephone number : 0115 8548791
E mail address :
info@modelfixings.com
We are registered on The Information Commissioners Register of Data Controllers
under registration number
ZA393333
2. When and how we collect your
data
We collect data from you when you:
Place an order via our website
Place an order over the telephone
Place an order via e mail or letter
Make an enquiry via telephone for which you ask us to reply via e mail or
telephone
Use our one of our enquiry tools
Use one of our website enquiry forms
Correspond with us via e mail
3. What data we
collect
Data we collect when you place an order via our website
If you place an order with us, the goods selected
list are passed to our third party shopping cart provider operated by Mals-E
commerce Ltd
Details of the Mals-E commerce system can be found
here :
https://www.mals-e.com/index.php
and their privacy policy can be viewed here :
https://www.mals-e.com/privacy.php
On the shopping cart pages you will be asked for
contact details and shipping address details which we require to fulfil your
order. The details we request are:
Your name
Your address and Post Code (the address to which
your payment method is registered)
Your telephone number (optional)
Your e mail address
If the goods are to be delivered to an address
different to the address above, you will be asked to add details of a shipping
address
Other data that is collected:
The shopping cart will record you computers IP
address.
If you elect to tick the ‘remember me’ box for
further visits, information is sent to your browser (by means of a text file
called a cookie) so your address details will be remembered the next time you
place an order with us.
If you have ticked the ‘remember me’ box, it will
remain ticked for each subsequent visit unless you un-tick the box.
We only collect the data that is required for the
legitimate reasons of running our business and to provide the service to our
customers. We do not collect or store any personal data with regard to gender,
age, religion, ethnicity or sexual orientation.
Data we collect when you place an order via the telephone
If you place your order via the telephone, the
information we need to process your order is the same as via our website with
the exception of your IP address.
Data we collect when you make an enquiry via telephone for which you ask us to
reply via e mail or telephone
We will request your name, telephone number and e
mail address. Your e mail address will be stored on our e mail system when we
reply to you via this system.
Paper notes regarding telephone conversations are
destroyed within 4 to 8 weeks of an order being despatched or the enquiry being
considered as no longer ‘live’.
Data we collect when you use our product enquiry links
Our website includes various hyperlinks which
enable you to send us an e mail in order to enquire about a certain product type
(e.g bearings). Your e mail will be stored on our e mail system and we will use
it to answer your query and for that purpose only.
Data we collect when you use our ‘send me a catalogue by e mail’ feature
Our website includes a page and hyperlink which
enable you to send us an e mail in order to request a PDF catalogue. Your e mail
will be stored on our e mail system and we will use it to send you the catalogue
and for that purpose only.
4. What we use your data for
Your name and address (or shipping address if
different) are required in order for us to deliver the goods to you.
Your e mail address is required to enable us to
send you an order acknowledgment message, a notice of dispatch of your order,
and for any other messages we may need to send you in respect of your order
(delays, shortages etc). We will also use your e mail address to answer e mailed
queries, questions, or requests for information (including PDF catalogues)
Where the shopping cart records an order for which
the payment has not been completed, we may send you an e mail asking if you wish
us to proceed with the order or not. Only one e mail of this sort will be sent
per ‘abandoned’ order.
When you place an order for the first time, your
order and address details are recorded on the shopping cart system operated on
our behalf by Mals-e Commerce Ltd. This data is then accessible to you for
review via a link contained in the order acknowledgment e mail that is
automatically sent to you after payment has been made. Access is via a randomly
assigned password that is embedded into the email link. You can change this
password if you wish however please note that as this password may be visable to
us and the operators of the Mals-e Commerce system, it so should not be a
password that you use for other online login systems.
You can also view past orders placed with us by
using the e mail link. All of your information can be removed from the shopping
cart system at your request. Subsequent orders are recorded on the Mals-e
Commerce system enabling your order history to be viewed at a later date if you
wish. The Mals-e Commerce system uses your e mail address to identify you and
group your orders together. If you change your e mail address subsequent orders
may not be grouped with previous orders however we can consolidate your records
if you advise us. Similarly, we will remove all your data from the order system
on request.
We also keep a record of your data and order
details on our own computer systems in order to comply with relevant financial
and legal requirements.
Data is normally retained for 10 years.
5. Who we may share your data
with
The information you supply when placing an order
is collected by the mals-E Commerce shopping system and passed to us so we can
fulfil your order.
Your data will also be passed to the on-line
payment agency you select when ‘checking out’.
The agencies you can select are :
Opayo (formerly SagePay) : for payments made directly via a
credit or debit card
PayPal : for payments that can be made via a
PayPal account, or by use of a credit or debit card
We will need to share your address information
with delivery companies in order to get the goods you order to you.
Most orders are dispatched by Royal Mail and only
your name and address are required to be shared with Royal mail.
Occasionally, for larger orders or for overseas
orders, we may elect to use a courier service and in these cases we may be
required to pass on your e mail address and telephone number (so the courier
may send you tracking information and delivery schedules etc).
Your data may be passed to Government or Law
enforcement agencies if we are compelled by law to do so.
Your data may be visible to our accountants in the
course of their work on our behalf.
We do not share your data with any other companies
or agencies.
We do not use your e mail address, or any other
personal data, for marketing purposes.
6. Cookies and traffic data
Some of our website pages
may incorporate analytical tools in the form of cookies which record the number of visits,
customer geographical location and times etc
to each of our website pages. We may use the data to analyse visits to our
various website pages in order to improve our website. We do not collect and
retain any personal data from this data analysis.
Personal data is only collected on the shopping
cart pages (which are secure and use the https: protocol)
7. Your information
If we
hold any information about you which is incorrect or if there are any changes to
your details please let us know so that we can keep our records accurate and up
to date. If you would like to update your records or see a copy of the
information that we hold about you, you can contact us by post at our office
address (stated at the beginning of this statement) or by e mail at info@modelfixings.com.
8.
Security and storage of information
Data is stored on our computer systems and is
secured by restricted access and password protection.
Our computer systems are not ‘web facing’, use the
latest operating systems that are periodically updated, and are equipped with
Firewalls and up to date Virus and Malware protection software.
Our systems are regularly ‘backed up’ which will
include your data, and is stored on media devices. Access is restricted by
password protection and is accessible only to the directors of the company.
Some communications that are sent over the
internet such as e mails, are not secure. We cannot guarantee the security of
your data which is transmitted to or from us via e mail (for instance order
acknowledgement e mails we send to you or e mails you send to us) during its
transmission over the internet. We will never transmit sensitive data such as
payment information by e mail and we advise you to never send this type of data
to us or anyone else via plain e mail.
We do not store any complete payment data on our
computer systems in accordance with PCI DSS requirement to which we are fully
compliant and are required to validate annually.
9. Transfers out of Europe
Personal
data in the European Union is protected by data protection laws but other
countries do not necessarily protect your personal data in the same way. Our
website and some of our products or services or parts of them may be hosted in
the United States and this means that we may transfer any information which is
submitted by you through the website, product or service outside the European
Economic Area (which means all the EU countries plus Norway, Iceland and
Liechtenstein) ("EEA") to the United States. When you send an email to us, this
may be stored on email servers which are hosted in the United States, if we do
this, we will take steps to ensure that our hosting provider uses the necessary
level of protection for your information but if you do not want your information
to be transferred outside the EEA you should not use our website, product or
service or contact us via email.
10.
Changes to our Privacy policy
We may
need to change this privacy policy from time to time. Updates will always be
published here and will be accessible from our website.
Please close this window using
your browser controls.
| 
